All ordering, price quotes, stock status, and shipping quotes are provided online -- no exceptions. We do not accept phone, fax or e-mail orders or quotes. All pricing quotes on products and shipping are available on the website only.
If you didn't see an order confirmation page even though you clicked the last submit button, our server probably still received your order. This happens when communication back to your PC is interrupted following your order submission. You may wish to contact our Customer Service Department at 1-800-390-1119 to make sure your order was received.
Call Wouli.com customer service at 1-800-390-1119. We will void the order for you as long as it has not yet been invoiced or shipped. If duplicate orders have been shipped, obtain the tracking number(s) for the order(s) you do not want and call 1-800-GO-FEDEX to refuse those shipments. You will be refunded in full when those items are returned to Wouli.com.
Wouli.com will keep you informed of your order via e-mail. Your tracking number will be emailed to you once the item is shipped. You may also check our online order status page for live updates.
If an order is placed but the credit card is declined or the shipping address cannot be verified within three business days, the order is voided. There is no way to regenerate a void order; you'll have to re-order online. Please call Wouli.com customer service at 1-800-390-1119 if you believe there's been an error.
No. Once an order is submitted it can only be amended or edited by calling Wouli.com customer service at 1-800-390-1119. Once our warehouses have scanned an order, items cannot be added or deleted. Once any box from an order is shipped, the order cannot be voided.
It takes one to two business days for us to process an order (prior to shipping it). Once the order has shipped, your estimated time of arrival will be determined by your selected shipping method and your local FedEx guidelines for delivery. Wouli.com offers Rush Processing for orders placed before 12PM PST for a small additional fee. Wouli.com will put forth its best efforts, however, we cannot guarantee that your order will ship the same day. If we fail to ship your order on the same day, we will refund the Rush Processing fee.
We do not combine orders for you over the phone. However, if you call us before your orders are processed, we can cancel your orders so you can place a single order for all the items you want. Please understand that we cannot cancel an order once it has been scanned by our warehouse.
No, you'll have to re-order online.
For your convenience, Wouli.com advertises current Manufacturer rebates on our website. That being said, manufacturer mail-in rebate offers are fulfilled by the manufacturer exclusively. The prices on our website do not include rebate savings. Use of these rebates is limited to any terms or conditions provided by the manufacturer. If you have any questions regarding a rebate's terms & conditions and/or how to redeem the rebate, please contact the manufacturer directly.
1. Click My Account from the top right of any of the Wouli shopping pages.
2. Click the Account Settings tab.
3. Click Manage Wouli.com ID to change your existing Wouli login ID.
The server allows 5 login attempts every 5 minutes. Beyond that, it will "time out" the account, and login will be forbidden for several minutes. If this "time out" occurs 20 times within the span of 3 days, the IP address used for these attempts will be locked, and login from that IP will no longer work. If this has occurred, please try logging in from a different location and contact customer service for assistance.
Wouli classic is no longer online, however we are constantly improving our site and would love to hear your suggestions.
Security is a top priority at Wouli.com. When you submit sensitive information via the website, your information is protected both online and offline.
When our registration/order form asks you to enter sensitive information (such as your credit card number), that information is encrypted and is protected with the best encryption software currently available in the industry - SSL. Wouli.com uses the most advanced form of SSL software available: 128-bit encryption by Verisign. To learn more about SSL, follow this link www.verisign.com.
Access to all of our users' information is restricted. Wouli.com operates in a secured and locked facility that requires all employees to check in and wear valid ID badges. Security cameras are positioned throughout the building in conjunction with multiple alarm systems. Only employees who need the information to perform a specific job are granted access to personally identifiable information. If you wish to have your financial information removed at the time of your order, you may opt to have your financial information deleted from our records upon completion of your order. Otherwise, you may contact us at service@wouli.com or call our toll free number (800) 390-1119 to request that your information be deleted from our database. For future transactions, you will be required to re-enter your information.
All Wouli.com servers, including web servers and database servers, are housed and maintained in secure locations. Access to the database is strictly monitored and protected from outside access. Internet access is restricted and protected by multiple Checkpoint and Cisco firewalls and password protection. The servers on which we store personally identifiable information are kept in a secured environment, inside a secured and locked room. All backups are stored and locked in a high-level security room. Only personnel with proper security clearance have access to these restricted areas. Tape backups are not permitted to leave the premises without prior authorization.
All employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy and of what they can do to ensure that our customers' information remains protected.
Wouli.com respects your privacy. We will not under any circumstances sell or release your information to anyone without your consent. Please see our Privacy Policy for additional details.
Shopping cart problems usually occur for one or more of the following reasons:
1. Cookies are not enabled, or your browser is configured to block wouli.com and/or secure.wouli.com cookies.
NOTE: In some cases, the cookies on your computer may become corrupted. If you've verified that wouli.com and secure.wouli.com cookies are being accepted and you're still experiencing problems with the shopping cart, please clear your cookies and cache, close your browser and try again.
2. The master clock on the computer is not set correctly.
3. The computer you're using is behind a firewall.
4. The item you are trying to purchase is sold out, or there is a lesser quantity than you wish to purchase.
5. You are using a browser released prior to Internet Explorer 5.1.
If all else fails, try closing all open programs and restart your computer, or try from a different computer.
No. Our online catalog at www.wouli.com is our only catalog.
If an item is found to be out of stock after your order has been placed, then the item will be automatically removed from your order. We will not hold up an order because an item is backordered. You will not be charged for the backordered item or for the shipping cost of the item. The item that was backordered will have to be re-ordered online when it becomes available again.
We do not sell merchandise that we don't have in-stock, which is why we provide a convenient Auto-Notify feature. Simply click the Auto-Notify button and fill in your email address, and you'll receive an e-mail notification as soon as the product becomes available for purchase.
First, verify that you've received a box for each tracking number associated with your order. If all boxes have been delivered but you're still missing an item, check the packing material for small items. Please call Wouli.com Customer Service at 1-800-390-1119 if you're unable to locate an item.
We currently do not accept pre-orders or backorders. We apologize for any inconvenience.
Simply enter your Claim Code and Security Code in the “Redeem Gift Certificates” area on the shopping cart page. Wouli.com Gift Certificates must be redeemed through the Wouli.com website, www.wouli.com, toward the purchase of any product(s) listed in Wouli.com’s online catalog. Gift Certificates can neither be refunded nor used to purchase Gift Certificates.
Presently we do not offer a registered mail option for APO/FPO orders. We currently utilize only the standard service offered by the United States Postal Service to keep rates as low as possible.
Immediately after your order is processed (typically 24-48 hours), a gift certificate is automatically sent to the recipient’s email address.
No, they do not expire. However, they are non-transferrable from the original user to another user. The original user is the only one that can redeem the balance on a gift certificate.
Yes, and you’ll have to pay the remaining balance using a credit card or other payment method.
If you entered the wrong date of birth, home address, home telephone number or made a mistake typing the last four digits of your social security number (or a combination of each) three times, Bill Me Later will be deactivated as a payment option for the current order. It is important to note that the deactivation is only temporary and conducted as a precautionary measure to prevent fraudulent activity.
If your shopping cart contains pre/back-ordered merchandise and/or downloadable software, the Bill Me Later payment option is not displayed because these product types are not available for purchase using Bill Me Later.
Wouli.com Gift Certificates can be purchased in any dollar denomination from $5 to $5,000.
Certain items may not be purchased without the purchase of a separate non-software item from our online store. There are no minimum dollar requirements or specific hardware requirements.
Because our inventory is stored in our warehouses, our agents cannot physically get a hold of any product to describe it for you. All product information we have is displayed on our website. Please use the "MORE INFO" and "DETAILED SPECIFICATIONS" links to learn about products you're interested in.
Downloadable Software cannot be purchased using a Bill Me Later account. Please visit Wouli.com's Software Store to check if a standard version of the title you are interested in is available.
It's likely that the product you're interested in sold out soon after it became available for purchase. To give yourself the best chance of getting an item you're interested in, place an order immediately after receiving an auto-notify email.
Search for the items you want to buy. Click "Add To Cart" for each item you want. If you want to buy more than one unit of an item, input the desired quantity in the "Qty Product" field, and click "Update". If you need to shop for more items, click "continue shopping". After you've added all items you want to purchase to your shopping cart, select a shipping method and your ship-to state. Click on the shipping calculator button to view the total charges. If everything meets your satisfaction, click "Check Out" and log in following the onscreen instructions. If you're a new customer, click "GO" next to "New Customer" to create an account. The contents of your shopping cart will be held for you during this process. After creating an account, you should proceed to check out as normal.
Please make sure the credit card that is being used to order the gift certificate is a "Verified by Visa" enabled card. This helps cut down fraud and protects your online purchase. Only a Verified by Visa credit card can be used for gift certificate purchases. Regular purchases do not have this requirement. Please refer to your issuing bank to see if they participate in the Verified by Visa program. If your card is already Verified by Visa enabled, then a failed transaction may be due to an error with the banks verification server, and we would suggest that you try again later when the bank's servers are experiencing less traffic. If your Verified by Visa card fails to authenticate then you may have entered the wrong info or your card has not yet registered for the Verified by Visa program.
In the efforts to best distribute our more popular products evenly to our vast customer base, you may find that a quantity purchase limit has been placed on select items restricting the quantity amount that can be purchased in a ‘cool down’ period of 48 hours.
After a ‘cool down’ period of 48 hours has expired from a previous purchase for an item(s) with a Quantity Limit restriction, you may place a new order for that item(s) keeping in mind the Quantity Limit, if still applicable.
If you receive a ‘Quantity Limit Exceedance’ notification and was informed that your order was adjusted, that means our records indicate that the listed item(s) was either previously purchased under the same Customer account or using the same credit account and, with that purchase, the quantity limit for the listed item(s) has now been exceeded.
Because of that, the listed item(s) indicated as exceeding its quantity limit would be removed from the order, and the remaining portion of the order would continue to process and ship.
If you receive a ‘Quantity Limit Exceedance’ notification and was informed that your order was cancelled, that means our records indicate that the listed item(s) was either previously purchased under the same Customer account or using the same credit account and, with that purchase, the quantity limit for the listed item(s) has now been exceeded.
If the listed item(s) in this notification was indicated as exceeding its quantity limit and was the only item(s) on the order, the order cannot continue processing, and would then be cancelled.
